Frequently Asked Questions
Custom Treatment Plans
to Create a Positive Experience
- Premium 1-on-1 Service
- Personalized Treatment Plan
- Holistic Approach
- Empowerment
As your healthcare provider, we are here to listen, support, and educate to empower you to reach your goals. Too often people are shuffled through the healthcare system without feeling like they have been truly heard. We desire to improve this healthcare shortcoming and will be your greatest advocate for a positive healthcare experience.
How do I schedule an appointment?
Send us an email at info@connectptny.com stating that you are interested and we will send you a form with the info needed to get started. You may also call 607-263-0022 and speak to the front desk.
How long is a typical appointment?
Appointments are tailored to your specific needs, but generally are 30 minutes - 1 hour
Where are you located?
We are excited to be in our new space in the West Gate Plaza located at:
107 Winney Hill Rd
Oneonta, NY 13820
We also have telehealth options available, so I can see you virtually.
Can I use my Medicare benefits?
We are Medicare Part B providers, therefore if you have Medicare Part B benefits, the physical therapy services will be billed through that. You may have a copay depending on your plan. Contact us for more information on the specifics.
For most other insurances, we are credentialed with them and are considered out-of-network.
Why are you "out-of-network"?
As an out-of-network provider, we are able to provide the premium level of care you deserve without insurance limiting what we can/cannot do for you. This allows us to provide you additional services (such as nutrition and wellness) that we believe is necessary for a sustainable healthy life. Additionally, it gives us the flexibility to offer longer duration appointments with more one-on-one time as needed.
How We Bill and Why:
How
We appreciate the opportunity to provide you with physical therapy services at our facility. As part of our commitment to transparency in billing, we would like to inform you of our billing procedures. We kindly request patients to pay our self-pay rate at the time of service. This rate is reflective of the services provided during each visit. Following this, our administrative team will diligently generate a comprehensive document known as a "superbill."
A superbill includes a detailed breakdown of the services received, along with the associated costs. We understand that many of our patients choose to seek reimbursement from their insurance companies. The superbill is designed to facilitate this process, as it contains all the necessary information for submission to your insurance provider. Please note that reimbursement processes vary among insurance companies, so we recommend reaching out to your insurance provider to understand their specific requirements for claim submission.
Why
Self-paying with out-of-network providers and submitting for reimbursement afterward can be advantageous for several reasons. Firstly, out-of-network providers often have more flexibility in their pricing, allowing for potential cost savings compared to in-network providers.
Additionally, by self-paying initially, you have greater control over the choice of healthcare providers, as you're not restricted to the network defined by your insurance plan. This allows you to select a provider based on factors such as expertise, quality of care, and personal preferences.
Moreover, the reimbursement process empowers you to directly engage with your insurance company, providing an opportunity to negotiate and clarify any discrepancies in billing. It can also be a faster way to access care, as you won't be subject to the time-consuming process of obtaining pre-authorization for out-of-network services.
While it requires some upfront financial responsibility, the potential for cost savings, greater provider choices, and a more direct engagement with the insurance reimbursement process make self-paying with out-of-network providers a favorable option for many individuals.